SOFTWARE & SERVICES
Lifecycle Support
How involved do you want us to be?
You and your team dictate how you see Simplify partnering with you to best support your team and initiatives for the complete lifecycle of your account. Whether it’s staff augmentation, technology changes, bandwidth upgrades or new products or services, our strategic support team will expand or contract to fit your needs over time. Simplify offers options for a Limited, Partial or Fully Engaged model.
Quotes and Orders
You need to order new services for new locations — let Simplify gather competitive quotes from multiple providers, pull together the paperwork needed, place the order with the provider, and manage the order through to completion.
Trouble Resolution
NOC Service
Simplify’s 24x7x365 Network Operations Center provides your choice of proactive or reactive issue response for your voice and data services. Simplify NOC techs will analyze and respond to incidents, communicating with site technicians to track problems through resolution and hold service providers accountable. Every step taken by our veteran team in their expert trouble shooting process is documented from trouble to resolution via our one-of-a-kind enterprise-grade application, Advocate™.
Proactive MMS
Simplify’s Proactive Management & Monitoring Service gives you confidence in every aspect of your network. We give you a window into key performance indicators related to your circuits, routers and servers, including stats related to CPU, VoIP/SIP, memory utilization, and response times. Any sign of trouble automatically alerts our 24/7 Simplify Network Operations Center, activating our NOC Team to resolve your network issues using our industry expertise, provider leverage, and operational support integration.
Moves, Adds, Changes, and Disconnects
Locations move or close, new features are needed, unnecessary services need to be disconnected. Simplify can take on this work, manage the providers, handle the project management, and keep you up-to-date on the status of every project at every location.
Inventory Management
Rather than relying on reports from multiple providers and out-of-date spreadsheets, Simplify loads your network inventory into our web-based system, Advocate™. You will have access to all of your inventory in one convenient web-based database. And every time we install new services or disconnect services for you, we will make real-time changes to keep your inventory accurate and up-to-date at all times.
Contract Management
Do you want a centralized repository for all your telecommunications and cloud services contracts? Simplify can store images of all your contracts along with a database of key contract terms and conditions such as expiration dates, commitments, early termination fees, price protection and more. Our account team will manage contracts for you and keep you abreast of key upcoming dates and how your spend is tracking against commitments.