Simplify is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://simplifycorp.com), as well as all associated subdomains, portals, applications and digital platforms owned, operated, or controlled by Simplify (collectively and individually referred to as the “Website”). This explicitly includes, but is not limited to, our client management platforms (e.g., https://advocate.simplifycorp.com), support ticket portals, and any web properties where users interact with our services.

1. Consent to Tracking and Electronic Communications (CIPA Disclosure)

By using this website, you explicitly acknowledge and agree that your interactions, communications, and movements across our site may be monitored, recorded, and processed in real time.

• Third-Party Tools: We utilize third-party analytics, session recording (replay) tools, tracking pixels, cookies, and communication widgets (such as chat features) to optimize our services and understand user behavior.
• Interception and Processing: You agree that these third-party service providers act as our agents and may intercept, collect, store, and process data regarding your visit, including but not limited to keystrokes, pages viewed, mouse movements, IP addresses, and any information you type into communication fields or chat windows.
• Consent: If you do not agree to have your communications and browser sessions monitored and recorded by us and our third-party technology partners, please exit the website immediately. Your continued use of the website constitutes explicit consent to these data collection practices under all applicable wiretapping and electronic communication privacy laws, including the California Information Privacy Act (CIPA).

2. Information Collected and General Usage

Simplify collects information provided voluntarily by users of the site in a secure database. We use this information to generate follow-up messages for Simplify’s internal business use only and to generate internal statistical reports concerning website performance.

Simplify does not sell or lease the information contained in our database to any third party and does not currently make any other commercial use of such information.

3. Text Messaging (SMS) Usage Policy

This notice applies to all of our text messaging opportunities, which include our proactive conversation texting with customers and vendors.

• No Sharing: We do not rent, sell, or share any information sent via SMS with any third party for marketing purposes. Any information received is used strictly to serve or update the customer and for no other purpose.
• Types of Information Collected: Customer or vendor-provided contact names, phone numbers, and email addresses.
• Collection Method: Information is collected primarily verbally and contractually.
• Purpose: To engage in and fulfill customer or vendor requests.
• Third Parties: Information can be shared with authorized third-party operational vendors to execute services; however, phone numbers and SMS consent data are strictly excluded from this sharing.

4. Text Messaging (SMS) Terms and Conditions

• SMS Consent Communication: Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
• Types of SMS Communications: If you have consented to receive text messages from Simplify, Inc., you may receive messages related to:
  • Updates to service tickets and ongoing projects.
  • Requests for additional information regarding support tickets and projects.
  • Example: “MMS Alert on site 1234, Circuit is down. Reply STOP to opt out of SMS messaging at any time.”
  • Example: “MMS Alert on site 1234, Circuit is down. Have you validated that you are seeing the same? Reply STOP to opt out.”
• Potential Fees: Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Telecom carriers are not liable for any delayed or undelivered messages. Message frequency varies based on project activity.
• SMS Opt-In Methods: You may opt-in to receive SMS messages from Simplify, Inc. via:
  • Verbal confirmation during a conversation.
  • Submitting an online form or checking an explicit SMS consent box.
  • Filling out a physical or paper form.
• SMS Opt-Out and Help Methods:
  • To Stop: You can revoke your consent and opt out of receiving text message updates at any time by replying “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  • To Get Help: If you experience issues, reply with the keyword “HELP” or contact us using our corporate contact details below.

Simplify Corporate Headquarters
Attn: Corporate Administrator
300 Valley Wood Drive
The Woodlands, TX 77380
United States

Phone: 281.465.6000  |  87-SIMPLIFY
Fax: 281.465.6040