AREAS OF EXPERTISE
Contact Center/CX/AI
Whether you’re in need of an entire technology platform migration or simply looking for a point solution (WFO/WEM, Performance Management & Gamification, Artificial Intelligence: Conversational AI Self-Service Voice and/or Chatbots; Agent Assist; Automated QA and Conversational Intelligence) to address a specific need in your current operations, we are here and ready to help. Simplify is partnered with every significant CCaaS Player on the Gartner Magic Quadrant and has successfully implemented projects for companies with over 10,000 agents and as few as 25 agents.
- Premise Systems to Cloud Platform Migrations
- Digital Enablement/Omni-Channel
- AI – Leveraging Automation and BOTS to Scale cost-effectively, improve Customer & Employee Experience (CX/EX), & glean Business Intelligence
- Outbound Campaign Management
- Hybrid Office/Remote Labor Force Engagement & Productivity
- Customer-side Program Management Oversight (PMO)
We work with your team to understand and define your current state and then collaboratively develop a game plan to take your Customer Experience into the future. We provide a framework (Evaluation Process, Project Artifacts, Technical Expertise) to guide your team as they evaluate and rank potential solutions from financial, process enablement, and technical perspectives. We engage key stakeholders from across your enterprise…Executive Steering Committee, Contact Center Operations/Business, IT, Finance, Marketing, Security, Compliance, Legal, and others… to discuss and agree on the key business and technical requirements for success. We then bring in industry leading solution providers based on your company’s specific needs to compete and show why their platform is best suited to meet your company’s CX vision.