RECENT CASE STUDIES
Financial Services Client Upgrades Network, Saves $3.8M/Year
Healthcare Client Implements SDWAN and UCaaS, Saves $2.5M over 5 Years
National Retailer Introduces Contact Center AI, Lowers Cost, Improves CSAT and Reduces Agent Handle Time
Healthcare Management Client Lowers OpEx by 40% with Data Center Strategy
REQUIREMENTS…
A national health services provider with over 17,000 employees needed a solid data network with failover capabilities to support mission critical functions.
- Reduce costs for telecom services
- Standardize solutions and consolidate providers to reduce complexity and lower support costs
- Enable telemedicine video consultations between doctors and patients
- Provide solid voice connections (carried via data network) for patient calling. (Client suffered negative publicity when family members could not reach patients due to voice outages.)
- Enable timely transfer of medical records and test results
APPLICATION OF BEST PRACTICES YIELDS RESULTS
Simplify’s team of trusted, tenured advisors and solutions consultants first led the client through a deep dive analysis of their current technologies, providers and associated costs. Then Simplify collaboratively developed strategic options for the future state, and helped the client evaluate each solution and provider. The client ultimately opted to migrate to an SDWAN solution coupled with Unified Communications.
#1 Achieved $2.5M in net savings over 5 years
Compared multiple providers’ pricing and leveraged knowledge base of industry to negotiate competitive pricing; assisted with contract negotiations to win favorable terms and conditions for the client.
#2 Consolidated providers
Reduced the complexity and load on IT, A/P, and Procurement by eliminating about 60 providers for data circuits, PBX, and PSTN.
#3 Upgraded/migrated technologies while reducing costs
Engaged Simplify’s team of tenured telecom Project Managers to take on the heavy lifting of implementing 8,000 UCaaS seats and an SDWAN network with two circuits at every location. Simplify also managed disconnect projects for the client’s previous services.
#4 Reduced IT workload
In addition to provider consolidation, Simplify lifted much of the lifecycle support work off the client’s IT staff…Simplify staff maintain the inventory, manage the carrier contracts, project manage moves, adds, changes and disconnects, and assist with trouble resolution.
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